Refund policy
Returns, Refunds & Exchanges Policy
Policy Summary
| Country | Australia |
| Returns Period | Within 30 days of delivery |
| Return Method | Return by mail (tracked postal or courier service) |
| Change of Mind | Accepted (customer pays return shipping) |
| Exchanges | Accepted (customer pays return shipping) |
| Faulty / Incorrect Items | Free replacement (reshipment) or full refund |
| Fees | None (0.00 AUD) |
| Refund Processing Time | Within 5 business days |
| Currency | AUD ($) |
| Return Address | Jesolice 36 Kawanna Street Mudjimba, Queensland 4564 Australia |
1) Returns Period
You have 30 days from the date you receive your item to request a return.
To be eligible, items must be unused, unworn, unwashed, with all tags attached, and returned in their original packaging with proof of purchase.
If you have any questions, contact us at contact@jesolice.com or +61 468 268 143.
2) Change of Mind
If you change your mind, you may return the item within 30 days of delivery.
Return shipping costs are the responsibility of the customer.
For help, email contact@jesolice.com or call +61 468 268 143.
3) Exchanges
We accept exchanges within 30 days from the delivery date, subject to product availability.
- The item must meet the same return conditions.
- The customer is responsible for the return shipping cost.
- Once the returned item is received and approved, we will ship the replacement item.
If the requested exchange item is unavailable, we will offer a full refund or a comparable alternative.
To request an exchange, contact us at contact@jesolice.com or +61 468 268 143.
4) Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us promptly and include clear photos.
Once verified, we will offer a free replacement (reshipment) or a full refund. Any required return shipping in these cases is covered by us.
Contact us via contact@jesolice.com or +61 468 268 143.
5) How to Return an Item
-
Contact Us
Email our support team at contact@jesolice.com or call us at +61 468 268 143, including your order number and the reason for the return. -
Receive Return Instructions
Once your return request is approved, we will send you a return authorisation and step-by-step instructions by email. -
Return Address
The return address provided for approved returns is:
Jesolice
36 Kawanna Street
Mudjimba, Queensland 4564
Australia -
Package Your Item
Please securely package the item in its original packaging, including all accessories, tags, and any documentation included with the product. -
Ship the Return
Drop off your parcel at your chosen postal or courier service using a tracked shipping method, following the instructions provided in your return authorisation email.
Return Costs:
All return shipping costs are the responsibility of the customer, except in cases where the item is faulty, damaged, or incorrect.
6) Refunds
Once the returned item has been received and inspected, approved refunds will be issued to the original payment method within 5 business days.
Refund processing times may vary depending on your bank or payment provider.
7) Order Cancellation
If you wish to cancel your order, please contact us as soon as possible by email at contact@jesolice.com or by phone at +61 468 268 143.
If the order has already been dispatched, it can still be returned in accordance with this policy.
8) Contact Information
Store Name: Jesolice
Business Address:
36 Kawanna Street
Mudjimba, Queensland 4564
Australia
Email: contact@jesolice.com
Phone: +61 468 268 143
Contact Form: Contact Page
Customer Service Hours (Sydney Time):
Mon–Fri: 9:00 AM – 5:30 PM
Sat–Sun: 10:00 AM – 3:00 PM
We aim to respond within 24 business hours.